Terms and Conditions

Consultation - The Initial consultation is free of charge within a 15 mile (plus/minus) radius of Abingdon, Oxfordshire. This initial consultation is usually used to understand and agree the scope of the work, provide design advice and take accurate window measurements to be able to provide bespoke products. Please note that we cannot be held responsible for the accuracy of measurements or the quality of fabric supplied by the client.

Quote - After the initial Estimate, a full quote will be provided detailing the cost of each item to be supplied. Quotes are valid for 30 days.

Deposit - A deposit of 50% of the agreed quote, or the cost of materials (whichever the greater) is required to secure your order. Payments are to be made by bank transfer. All orders are unique therefore clients should be aware that this deposit is non-refundable, as it will be used to order supplies specific to your job requirements.

Fitting - We are happy to recommend an independent professional fitting service for window tracks and poles. The contract for the work, and payment, is made directly with the fitter.

Lead time - Turnaround time is generally around 6 weeks form deposit being received. However please be aware most products are bespoke and the turnaround time can vary and is dependent on order size and will be directly affected during our busy periods.

Completion - Please note that once your items have been completed, we will contact you to make arrangements to deliver/fit them as necessary. We do not have the capacity to store items on our premises so please place orders with a view to being able to take delivery on completion.

Installation - Although we do not fit tracks and poles, we do like to ensure that our bespoke products are installed to look their best. We therefore usually arrange to hang and dress your soft furnishings at no extra charge.

Final payment - At the end of the work a written invoice is provided which details each item, the overall amount of the job, any deposit (including interim payments on larger orders) already received and the final balance to be paid. Final payment is due 48 hours prior collection or delivery/installation of the final completed item(s) - that is upon presentation of the invoice. All goods remain the property of Karen Rye until payment is received in full.

MAKE IT SAFE: Please note that internal window blind cords and chains can pose a risk to babies and small children who could injure or even strangle themselves on looped operating cords and chains. All our blinds are supplied with child safety devices. It is our recommendation that they are always fitted.